Shipping policy

At GARVNIVE, we are committed to providing fast, reliable, and transparent delivery for every customer. This policy outlines everything you need to know about our shipping process—from warehouses and timelines to common issues and how we handle them.

Shipping times are estimated and provided by our shipping providers, and next day delivery can not be guaranteed. Once an order leaves our warehouse, it is the responsibility of the delivery provider to ensure timely delivery. If you experience any delays, please contact us via our contact us page, and we will work with the shipping provider to resolve the issue as soon as possible.

We proudly offer tracked and insured shipping to the following countries:

United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Italy, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Saudi Arabia, Singapore, United States.

If your country is not listed, please contact us. We’ll do our best to arrange a custom shipping solution.

International express shipping may take up to 7-12 days from the date of dispatch or longer, depending on any delivery issues or delays within your country. Global supply chain challenges may also affect shipping times on occasion.

All orders require a 1–3 business day processing period before shipment. This is due to quality checks, packaging, and high order volume. Orders placed on weekends or holidays will be processed the next business day.

• It is the customer’s responsibility to ensure the shipping address is entered correctly during checkout.
• If you notice an error, please contact us immediately at service1@awakenplunge.
• If the order has not yet shipped, we will update it.
• Once shipped, we cannot reroute or recall the package.

If your item arrives damaged, we will cover the return shipping cost and provide a replacement or refund.

For all other returns:

• You are responsible for return shipping costs.
• Please do not return items to the original shipping address.
• Contact us to confirm your return and receive the correct return address.

We are not responsible for packages marked as delivered by the courier but not received by the customer.

If this happens:

1. Check with neighbors, building managers, or your local delivery office.
2. Contact the shipping carrier with your tracking number.
3. If unresolved, email us at service1@club. We will assist you in filing your claim and resolving the issue.